Delivery policy

  1. Order processing

All orders placed through our online store www.kai-health.rs are processed and shipped within 1–2 business days after payment is confirmed.

Orders placed on weekends or holidays will be processed on the next business day.

After your order is shipped, you will receive a confirmation email with a tracking number.

  1. Shipping costs

Serbia
Standard shipping: 235 RSD

  1. Delivery times

Serbia: 1–3 business days after dispatch

  1. Delivery address

Please ensure that the delivery information is correct when placing your order.

If you notice an error, please contact us as soon as possible via email:

Once the package has been sent, it is no longer possible to change the address.

If a package is returned to us due to an incorrect address or failed delivery, we can resend it, but the cost of redelivery will be borne by the buyer.

  1. Failed delivery or lost package

If your order does not arrive within the expected timeframe, please contact us via email:

We will check the shipment status with the courier service.

In case the package is lost, we will offer you:
• sending a new order or
• a refund.

  1. Damaged products

If you receive a damaged package or product, please notify us within 48 hours of receiving the shipment.

To resolve the issue as quickly as possible, please send:
• photos of the product and packaging
• the order number.

Our team will review the case and offer a product replacement or a refund.

  1. Order changes or cancellation

If you wish to change or cancel your order, please contact us within 2 hours of purchase via email:

Once the order has been shipped, cancellation is no longer possible, but you may return the product in accordance with our Return Policy.

  1. Contact

For all questions regarding delivery, order status, or international shipping, please contact us: srbija@kai-health.com