PRIVACY POLICY

This Privacy Policy ("Policy") explains how we collect, use, store, and protect the personal data you may provide through the website kai-health.rs ("Website" or "Service") and all associated products and services (together "Services").

It also describes your rights regarding your personal data, as well as how you can access, modify, or request the deletion of your data.

By using our website and services, you confirm that you have read, understood, and accepted this Privacy Policy.

This Policy does not apply to companies or individuals not owned, controlled, or managed by us.

SUBSCRIPTION PROGRAM

Our website offers a subscription option that allows customers to automatically receive their favourite KAI Health products at regular intervals, every 20 days, 1 month, or 5 weeks, depending on the chosen plan.

By activating a subscription, you agree that KAI Health will automatically process recurring payments and send products to your address without the need for reordering.

By using the subscription, you accept the following:
• You can modify, pause, or cancel your subscription at any time via your user account or by contacting our customer support.
• Payment will be automatically charged according to the selected delivery cycle until the subscription is cancelled.
• After each successful subscription renewal, you will receive an email confirmation, as well as notifications of any changes.
• You are responsible for updating your billing, delivery, and payment information to ensure smooth deliveries and subscription renewals.
• Personal data collected for subscription purposes (name, address, contact information, and payment details) are processed in accordance with this Privacy Policy and used solely for the management and execution of the subscription.
• We do not share your data with third parties except when necessary for payment processing or order delivery (e.g., payment processors and delivery services).

For all questions regarding subscriptions or data protection, please contact us at: 

AUTOMATIC COLLECTION OF INFORMATION

When you visit the website, our servers automatically record certain information that your internet browser sends. This may include the device's IP address, browser type, operating system version, language settings, pages you visit, time spent on the site, access dates, and other technical statistics.

We use this information solely for system security, prevention of abuse, and analysis of website usage.

COLLECTION OF PERSONAL DATA

You can use our website without revealing your identity. However, to use certain functionalities, we may request certain data such as:
• first and last name
• email address
• delivery address
• country of residence
• user account data
• geolocation data

We collect data when:
• you create a user account
• you fill out a form
• you place an order
• you contact our support

We may also collect certain information from publicly available sources or from marketing partners.

USE OF COLLECTED INFORMATION

We use your data to:
• process orders and subscriptions
• manage user accounts
• provide customer support
• improve user experience
• send important notifications
• prevent abuse and protect site security
• comply with legal obligations

Data processing is carried out in accordance with applicable data protection laws and is based on your consent, contract performance, or legal obligations.

DATA MANAGEMENT

You can request access, correction, or deletion of your personal data at any time by contacting our support.

In certain cases, we may retain certain information if required for legal obligations or dispute resolution.

SHARING OF INFORMATION

We only share your data with trusted partners who are essential for the functioning of our services, such as:
• payment processors
• delivery services
• technical partners

Third parties do not have the right to use your data for marketing purposes.

DATA RETENTION

We retain personal data for as long as necessary to provide services, fulfil legal obligations, and resolve any disputes.

USER RIGHTS

You have the right to:
• withdraw your consent
• request access to your data
• correct inaccurate data
• restrict data processing
• request data deletion
• obtain a copy of your data in electronic format

CHILDREN'S PRIVACY

We do not knowingly collect data from individuals under 18 years of age. If you believe that a child has submitted their data through our website, please contact us immediately.

COOKIES

Our website uses cookies for a better user experience, visit analysis, and site functionality.

Cookies allow us to remember your settings, login, and how you use the site.

By using the website, you agree to the use of cookies. You can change your cookie settings through your internet browser.

EMAIL AND SMS MARKETING

You can voluntarily sign up to receive newsletter emails and SMS notifications about promotions and new products.

You can unsubscribe at any time via the unsubscribe link or by contacting our support.

DATA SECURITY

We take reasonable technical and organisational measures to protect your data from unauthorised access, misuse, or loss.

However, no data transfer over the internet can be completely secure.

DATA BREACH

In the event of a security incident or data breach, we will take appropriate measures and inform users if required by law.

CHANGES TO THE POLICY

We reserve the right to amend this Privacy Policy at any time. All changes become effective upon publication on the website.

By continuing to use the site, you accept any changes to the Policy.

ACCEPTANCE OF THE POLICY

By using our website, you confirm that you have read and accepted this Privacy Policy.

CONTACT

For all questions regarding privacy and data protection, you can contact us: